Craftline policies

Clear terms for thoughtful work.

These operational policy templates explain how Craftline handles accounts, commissions, payments, privacy, and communication. They are not legal advice and should be reviewed with counsel for the jurisdictions where Craftline operates.

Last updated August 27, 2026 · Contact Craftline

Policy

Terms of service

The rules for using Craftline, opening an account, commissioning work, and communicating with our team.

Using Craftline

You agree to provide accurate information, protect your account, and use the service lawfully. We may suspend access when necessary to protect people, systems, or active work.

Commissions and approvals

A project becomes active when its scope, schedule, payment terms, and required approvals are recorded in the project room. The accepted scope and its version history control what Craftline is responsible for delivering.

Work product and licenses

Ownership, license scope, third-party assets, revisions, and delivery conditions are defined in the accepted project terms. Nothing on this page transfers rights beyond those written terms.

Service availability

We work to keep Craftline available, but maintenance, provider outages, and events outside our control can interrupt access.

Policy

Privacy policy

How Craftline collects, uses, stores, and protects account, inquiry, project, and payment information.

Information we collect

We collect information you provide in inquiries, accounts, messages, applications, and project documents, plus technical information needed to secure and operate the service.

How we use it

We use information to respond to inquiries, deliver commissions, authenticate accounts, process payments through Stripe, provide support, prevent abuse, and improve the service.

Sharing

Service providers such as Stripe, Cloudflare, email delivery, file scanning, and optional Discord integrations receive only the information needed for their function. We do not sell personal information.

Retention and requests

Records are retained for operational, security, accounting, and legal reasons. Contact us to request access, correction, or deletion where applicable; legal and financial retention requirements may limit deletion.

Policy

Refund and cancellation policy

How project cancellations, payment reversals, disputes, and refunds are handled.

Before work begins

If a project is cancelled before production starts, Craftline reviews the accepted terms, work performed, provider fees, and any committed costs before determining the refundable amount.

After work begins

Payments may be non-refundable to the extent they cover completed work, reserved production time, approved third-party costs, or delivered assets. Any exception is recorded against the project.

Requesting a refund

Submit a request through the project room or contact support with the project and payment details. We investigate and issue approved refunds through the original payment method; Stripe timelines apply.

Disputes

Please contact Craftline first so we can review the project record. A bank or card dispute may pause delivery, allocations, and further payments while it is reconciled.

Policy

Acceptable use policy

The content and conduct standards that keep Craftline safe for clients, staff, and collaborators.

You may not

Use Craftline for unlawful, fraudulent, abusive, deceptive, or harmful activity; attempt unauthorized access; upload malware; infringe rights; harass people; or misuse payment, messaging, or file systems.

Enforcement

We may remove content, restrict features, suspend accounts, or preserve records when we reasonably believe this policy or another agreement has been violated.

Policy

Cookie and analytics notice

How Craftline uses essential browser storage and privacy-conscious product analytics.

Essential storage

Craftline uses cookies or browser storage to maintain secure sessions, remember workflow state, and protect forms. These are required for core features.

Analytics

We record aggregate site views and inquiry funnel events to understand whether the public site and inquiry flow work. Analytics events use a rotating browser session identifier and are not intended to identify you by name.

Your choices

You can limit browser storage through your browser settings. Doing so may sign you out or prevent parts of the service from working.

Policy

Client and project terms

The operating expectations for briefs, revisions, approvals, payments, delivery, and communication.

Brief and scope

Clients are responsible for timely, accurate references and approvals. Work outside the accepted scope requires a recorded change before it enters production.

Reviews and revisions

Review windows, revision limits, dependencies, and acceptance criteria are shown in the accepted project scope. Delays in feedback may move delivery dates.

Payment and delivery

Installments are confirmed individually through Stripe. Final deliverables remain access-controlled until the project balance and required security checks are complete.

Communication

Project-room messages and approvals are the source of truth for the commission. Keep material decisions in the project room so the team can act on them.

Policy

Referral and partnership policy

The rules for Craftline referral partners, tracked links and codes, commission credit, and payout eligibility.

Joining the program

Referral participation requires a submitted application or a Craftline invitation, followed by Craftline approval. We may request accurate identity, tax, age, or payout-account information where required by the selected payout provider or applicable law.

Links, codes, and attribution

Approved partners receive a unique referral link and may receive a custom promotional code. Attribution applies only when Craftline can record the link or code before an eligible customer’s first commission. Codes and their customer discount, if any, are set by Craftline and may not be copied, altered, sold, or represented as universally available.

Referral commission

Unless a written partner agreement states otherwise, the standard referral rate is 10% of the gross amount paid for eligible Craftline commissions from accounts attributed to the partner. Craftline may set a different written rate for a specific partner. Credits are created after a valid payment is received and remain subject to refund, dispute, fraud, duplicate-order, testing, or reversal adjustments.

Payouts

Partners select an available payout method and are responsible for providing correct payout details. Craftline may require verification or use a manual payout method where an automated provider is unavailable. Payout timing, minimums, provider fees, currency conversion, and any required tax reporting are shown in the partner payout record or written agreement.

Conduct and disclosure

Partners must make clear that they may earn a commission, comply with platform advertising rules and applicable consumer-protection laws, and avoid spam, misleading claims, impersonation, paid-search misuse, or promises about Craftline services, pricing, delivery dates, or discounts that Craftline has not approved.

Changes and termination

Craftline may change program terms, pause links or codes, reject transactions, withhold unpaid credits during an investigation, or end a partnership for policy violations, fraud risk, inactivity, or business reasons. Valid, non-reversed credits earned before termination are handled according to the partner’s payout record and applicable law.

Policy

Security and responsible disclosure

How to report a suspected security issue or privacy incident affecting Craftline.

Report privately

If you discover a vulnerability, exposed data, or account takeover risk, contact support privately with the affected URL, steps to reproduce, and any safe evidence. Do not access data that is not yours.

Response

We prioritize reports that affect authentication, payments, private files, or personal information and will acknowledge valid reports as soon as practical.